We are committed to you
At Arishent.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
Certain items are non-returnable, including:
Perishable goods (e.g., food, flowers)
Personal care items (e.g., cosmetics, skincare)
Gift cards and downloadable software
Customized or personalized products
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective product).
We only replace items if they are defective, damaged, or the wrong product was shipped.
If you need to exchange an item, please contact us before sending the product back.
Customers are responsible for paying return shipping costs, unless the item was defective or incorrect.
We recommend using a trackable shipping service to ensure we receive your returned item.
Orders may be canceled within 24 hours of purchase if they have not yet shipped.
Once shipped, the order must follow the return process above.
If you have any questions about our Return & Refund Policy, please contact our support team:
support@arishent.com
